Returns

Return Policy

At Bagphic, we prioritize customer satisfaction while maintaining the integrity of our luxury e-commerce platform. By purchasing on our site, you agree to abide by this Return Policy.

Return Eligibility:

  1. Condition. We accept returns only for items that are in the same condition as when it was sold. The item must be unworn, undamaged, and show no signs of use. Any protective stickers or films must remain in place. Items that are damaged or show any sort of wear are ineligible for return.
  2. Timeframe. Buyers must request the return within 7 days (including weekends) of receiving the item by contacting our customer service team at love@bagphic.com. The initial return request must include clear photographs of the item from multiple angles, focusing on any areas of concern. Our customer service team will review and respond to the return request within 3 business days. Once the return is approved, the item must be shipped back within 7 days of the approval to qualify for a refund.
  3. Original State. The item must include all original packaging, tags, and any accessories. All pieces originally included with the item must be intact and present.
  4. Restocking Fee.  A restocking fee of 15% of the original purchase price will be applied to all returned items, unless the return is due to a defect in the product or an error on our part. The restocking fee covers the costs associated with inspecting, repackaging, and restocking returned merchandise. This fee will be deducted from the refund amount when processing your return. aWe reserve the right to waive the restocking fee at our discretion for exceptional circumstances.

Non-Returnable Items:

  1. Any item that has been worn, used, or altered in any way.
  2. Return requests made more than 7 days after delivery of the item.
  3. Items returned after the approved return window.
  4. Items missing any components or original packaging.

Return Process:

  1. Initiate a Return. Contact our customer service team within 7 days of receiving your item. In the initial request, please include the following information:
    1. Provide the order number associated with the purchase of the item you wish to return.
    2. Indicate the specific reason for returning the item.
    3. Submit clear and detailed photographs of the items from mulitple angles, focusing on any areas of concern, if any.
    4. Photos should clearly show all sides of the item, including the front, back, sides, and any notable angles.
    5. Failure to include all required information in your intial return request may result in the denial of your return.
  2. Return Authorization. After your return request is received, Bagphic will conduct an initial inspection of the photos provided. If the return request is approved, Bagphic will issue a Return Authorization Number (“RAN”) and a return label with shipping instructions. Baghic reserves the right to request additional photographs, video evidence, or third-party authentication if needed to asses the item’s condition. Carefully repack the item in its original packaging and include the RAN. You are responsible for the return shipping costs. We recommend using a trackable and insured shipping method. The item must be postmarked within 7 days of receiving a return approval confirmation from Bagphic.
  3. Inspection. Upon receiving the returned item, Bagphic will conduct a thorough inspection to verify that the item’s condition matches our original listing and approved return request. We reserve the right to deny or adjust the refund if any discrepancies are found between the item's current condition and its condition at the time of sale.
  4. Refund. If the return is approved after inspection, we will do our best to process the approved refund amount within 30 days to the original payment method. The refund amount will include the purchase price of the item, excluding shipping costs (if applicable) unless the return is due to an error on our part. International/foreign banks, wire transfers and any other alternative payment methods may require more time to authenticate returns, especially larger amounts. It is the customer's responsibility to inform their bank about any incoming refunds, account deposits, or other transactions related to Bagphic.
  5. Outcome Communication.  Bagphic will communicate the outcome of the return inspection and the refund decision to the buyer via email. The refund process is complete only after the return request has been submitted, approved, and the item has been received and inspected by Bagphic. It is the buyer’s responsibility to respond in a timely manner to any requests during this process.
  6. If any part of the Return Process is not completed as required, Bagphic reserves the right to deny or cancel the refund request. 

Important Notes:

  1. We reserve the right to refuse returns or refunds that do not comply with our policy.
  2. Refunds may take up to 14 business days or more after approval to appear on your statement, depending on your bank or payment provider.
  3. If you change banks/credit card information between the purchase and return of an item, it is your responsibility to contact your previous institution and advise that a refund will be sent to your previous account. Similarly, if a bank gift card was used for the purchase, please retain the card until you are certain the item will not be returned. Refunds will be refunded to the gift card used.
  4. We reserve the right to refuse or deny a return or refund request at our discretion.
  5. For any questions or concerns regarding our Return Policy, please contact our customer service team at love@bagphic.com.

Fraudulent Returns:

  1. Bagphic reserves the right to refuse service to customers who abuse the return policy or attempt fraudulent returns. Any attempt to return counterfeit goods in place of authentic items will be reported to the appropriate authorities.
Thank you for shopping with Bagphic. We appreciate your business and are dedicated to providing you with exceptional service and quality products.